Support

Write to hello@fisheggs.au. Say what phone you have and what you were doing when it went wrong, and you will get a reply from a person.

Getting started

Open the app and work through the six pages.

1. What it does. 2. Calendar access. iOS will ask; see below for why it asks for so much. 3. What you can change. 4. Your calendars. Tick every calendar with entries that mean you are busy. You can also paste the address of a Google, Exchange or shared calendar here and iOS will subscribe to it. 5. Your letterhead. Your name, the line under it, the heading, and what prints at the bottom of the page. The picture on that page fills in as you type, so you can see where each one lands. 6. Your rules. The days of the week you work, whether you offer whole days, half days or hours, and what the list should say.

Common questions

Why does it want full access to my calendar? Because iOS has no read-only option. Apple's choices are "add to calendar" or "full access"; only full access permits reading. The app never writes to your calendar.

A day is showing as unavailable and it shouldn't be. Tap the day. Everything in your calendar for that day is listed underneath. Tap an entry to release it. If the entry runs across several days you are asked whether you meant that day or all of it. The button beside an entry sets a standing rule, so it is ignored every time it comes round. If it is a kind of entry that should never cost you a day, add a word from its title under Settings → Availability rules → "Words that keep you available".

A day is showing as available and it shouldn't be. Either the calendar it is in is not switched on (Settings → Calendars), or a rule is releasing it. Tap the day and look at the entry: the app says which rule decided it. You can also mark the day unavailable by hand, and mark a run of days at once with "Until".

Half days. A morning or an afternoon can be offered on its own. The morning ends at 1pm unless you change it (Settings → Morning ends at), so a matter listed 9 to 1 still leaves your afternoon on offer.

Hours. Set "Level of detail" to Times and the list gives the actual hours you are free each day, between the working hours you set. The calendar view becomes a timetable: the days across, the hours down the side, and the free time shaded.

My Word letterhead came out without its letterhead. Make sure the document has {INSERT DATES} in it, in the body, where the dates should go. If the app takes it and the letterhead still does not print, send the document to the address above and it will be looked at.

Fonts. iPhones do not have Calibri, Cambria, Garamond or several other Word fonts. The app tells you what it will use instead when you choose the document, and picks the closest thing on the phone.

Something in the evening is taking my day. By default an entry starting at or after 5pm is ignored. Change or switch that off under Settings → Availability rules → "End of the working day".

Something early in the morning is taking my day. The same the other way round: an entry that has finished by 8am is ignored. Settings → Availability rules → "Start of the working day". Both can be set to the half hour.

Public holidays. Settings → Add public holiday calendars. Pick your country, then your state where there is one. Your phone may already carry a holiday calendar; if so, just tick it under Calendars.

Nothing at all is showing. Check Settings → Calendars. A calendar set to "Not read" is not read. If the list is empty, calendar access has been refused: iPhone Settings → Available → Calendars.

The free fortnight, and buying it

Everything works free for a fortnight from the day you first download it. After that, reading your dates, changing them and looking at the calendar all stay free — sending them needs the one-off payment.

The fortnight is counted from the App Store's record of when your Apple Account first got the app, so deleting and reinstalling does not start it again.

I paid and it still says the trial has ended. Settings → Available → Restore. That asks the App Store again. If it still will not, write in.

Refunds are handled by Apple, not by us: reportaproblem.apple.com.

Your privacy

Nothing you do in the app is sent anywhere. See the privacy page.

If something is broken

Write in. Include:

• what you did, and what happened instead;
• your iPhone model and iOS version (iPhone Settings → General → About);
• the app version (Settings → Available).

Nothing is collected automatically, so a description from you is the only thing there is to go on.